Owner Frequently Asked Questions

• Q. Am I required to make my property available to Section 8?

  A. It is always your choice as to whether you want to participate in this program

• Q: Are you licensed?

  A. Yes, Our agency is a licensed brokerage, and our property manager and leasing agent are licensed.

• Q. Can you put the money directly into my account?

  A. Yes, we can wire funds directly from our trust account to your checking or savings account.

• Q: Do I get to see the lease or sign it?

  A. You can certainly review our rental agreement and supporting documents. The management agreement authorizes us to sign on as your agent, and it is usually more time effective to have us do so, but we can discuss this as an option.

• Q. Do you sell real estate too?

  A. Our company is a full-service real estate brokerage and can assist you with your listing and purchasing need.

• Q. How and when do I get my checks?

  A. Typically, we transfer funds directly from our trust account to your checking or savings account.

• Q: How is rent collection handled?

  A. If we have a full-service management agreement with you, we handle all aspects of rent collection.

• Q: How long of a lease do you sign?

  A. That is negotiable based on your direction and authorization.

• Q. What type of properties do you manage?

  A. We primarily manage single-family and executive duplexes and individual condominium units.

• Q. What type of reports do I get and how often?

  A. We have so many reports to choose from your head will spin~but we don’t want that so we’ll start you off small so we typically send an owner statement each month, and an annual statement each January. Any time you feel you need more information, you can reach out. In addition, we have an online owner portal you can log into 24/7 to view your financials. In addition, you’ll receive email updates anytime a tenant requests maintenance, pays rent, or we send them a communication!

• What type of properties do you manage?

  Condo’s, Townhomes, Single family homes, Duplexes, and Multi Unit Properties. All price ranges in most of the Charlotte metro and surrounding areas in addition to South Carolina.

• What type of reports do I get and how often?

  We set up an owner portal for you through our software program. It keeps track of all accounting…monies in and out. It will show rent collected, repairs, maintenance, fee’s.

• Who holds the tenant security deposit?

  We do.

• Will you tell me what my property needs to be competitive in the rental market? 

  Yes, we will do a rental analysis and give you advice on what the current rental prices are for your area. We also do an inspection of your property. We will advise you of any freshening up or maintenance items that would make the property look its best.