Owner FAQs
Answers to your frequently asked questions
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Are you licensed?
Yes, Our agency is a licensed brokerage, and our property manager and leasing agent are licensed. -
Can you put the money directly into my account?
Yes, we can wire funds directly from our trust account to your checking or savings account. -
Do I get to see the lease or sign it?
You can certainly review our rental agreement and supporting documents. The management agreement authorizes us to sign on as your agent, and it is usually more time effective to have us do so, but we can discuss this as an option. -
Do you sell real estate too?
Our company is a full-service real estate brokerage and can assist you with your listing and purchasing needs. -
How and when do I get my checks?
Typically, we transfer funds directly from our trust account to your checking or savings account. -
How is rent collection handled?
If we have a full-service management agreement with you, we handle all aspects of rent collection. -
How long of a lease do you sign?
That is negotiable based on your direction and authorization. Our standard lease agreement is 12 months unless a conversation has taken place between a client and a member of our team agreeing to a shorter term. -
What type of properties do you manage?
We specialize in the management of single family homes and side by side duplexes. -
What type of reports do I get and how often?
We have the ability to provide over a dozen reports at your request, for varies aspects of your investment portfolio. Monthly, you will receive a full report as well as a year end report every January. Any time you feel you need more information, you can reach out. In addition, we have an online owner portal you can log into 24/7 to view your financials. You’ll also receive email updates anytime a tenant requests maintenance, pays rent, or a document has been added to your owner portal. -
Who holds the tenant security deposit?
If you are a full management client, we will hold the security deposit in a trust account on your behalf. If you are a lease up client, the funds will be transferred to you upon your tenant(s) taking occupancy. -
Will you tell me what my property needs to be competitive in the rental market?
Yes, we will do a rental analysis and give you advice on what the current rental prices are for your areWe also do an inspection of your property. We will advise you of any freshening up or maintenance items that would make the property look its best. -
How do showings work?
We utilize self showing lockboxes. A prospect will complete a pre-screen questionnaire as well as submit a valid photo ID for our review, once approved, they will get a lockbox code prior to their scheduled showing time that is only valid for 30 minutes. This allows more traffic through your home, decreasing potential days on the market.