Tenant Frequently Asked Questions

  • Q: Can you hold a place before I apply?

    A: We do not hold places before applications. To reserve the unit you would need to apply and if you’re accepted we would then sign a Rental Agreement and the security deposit would need to be paid. If you decide to back out before you move in, the security deposit is non-refundable.
  • Q: When does the security deposit and first month's rent have to be paid?

    A: Security deposit is due at lease signing to reserve the unit. First months rent is due at move in and then on the 1st of every month going forward.
  • Q: How old do you have to be to apply?

    A: Anyone staying at the unit that is 18 or older needs to complete an application.
  • Q: Is the deposit refundable?

    A: Security deposit money, less any amounts legally withheld, will be delivered or mailed to Tenants’ last known address within 21 days after Tenant vacates the premises.
  • Q: How do I pay rent?

    A: Rent can be paid with a check, money order or cashier check, (we do not accept cash) which can be mailed or dropped off at our office. It can also be paid through your Tenant portal with a Credit Card or your bank account and routing number.
  • Q: I want to get a pet. What do I do?

    A: We love all pets, although not all our units/owners accept pets. You will need to contact our office to see if your unit allows pets and if it does, we would need you to complete the Pet agreement and a pet fee is applied.
  • Q: I want to move out, but my roommate wants to stay. What do I do?

    A: We understand situations happen, if the roommate agrees for you to be removed off the lease, we will first need to make sure the roommate is able to afford the unit on their own. If yes then we would draft up an amendment to have you removed which both of you will need to sign. Each change made to the lease does have a fee.
  • Q: My lease expiration is coming and I want to move out. What do I do?

    A: We do send out Lease renewals 90 days before your lease is up, which you have the option to renew or end your lease. If you know ahead of time, we need a written notice with your unit address and the date you will be moving out/turning in your keys.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: We have 3 different lengths of terms, 1 year, 6 month and month to month. The rent price being advertised if for a 1 year lease. If you would like to do a 6 month lease rent is an additional $50/month. If you choose to do a month to month lease, rent is an additional $100/month.
  • Q: How do I apply?

    A: You are able to apply right online at www.realestategrouprentals.com or we have paper applications at our office; 2830 E. John St. Appleton.